Effective Date: June 25, 2026
Company: Aloha Air Conditioning
License Number: TN Contractor Lic #: 66690
Jurisdiction: Middle Tennessee (Putnam County, Wilson County, and adjacent municipal regions including Cookeville, Sparta, Livingston, and Mt. Juliet)
Governing Law: State of Tennessee
1. Scope of Mechanical HVAC & Air Quality Services
Aloha Air Conditioning provides comprehensive residential and commercial heating, ventilation, air conditioning (HVAC), indoor air quality engineering, specialized duct cleaning, heat pump optimization, and smart thermostat integration.
- Upfront Pricing & Free Estimating Architecture: In alignment with our foundational commitment to integrity and upfront pricing, no physical diagnostic work or system configurations will commence until a firm price quote is approved. Initial consultation summaries, promotional metrics, or online inputs provided via (931) 646-4729 or https://www.justcallaloha.com/ represent non-binding, conditional options. Binding contracts are executed strictly in writing after a NATE-certified professional conducts a physical, on-site mechanical evaluation.
- Same-Day Rapid Dispatch Model: Our operational mandate ("If you want it fixed today... we'll be on our way!") is subject to real-time technician dispatch volume, extreme seasonal climate shifts across the Middle Tennessee area, and parts routing availability.
- Kahuna Club Maintenance Programs: Exclusive Kahuna Club membership benefits—including priority service routing, precision semi-annual tune-ups, and specialized component discounts—are governed strictly by the dedicated membership terms signed upon enrollment. Memberships do not constitute insurance policies against unpredictable, subsequent compressor or electrical control failures.
- Third-Party Financing Allocations: Flexible financing avenues and payment options are underwritten and hosted entirely by independent third-party financial institutions. Aloha Air Conditioning functions solely as the technical contractor and does not control credit approvals, interest percentages, or specific underwriting parameters.
2. SMS & Mobile Messaging Consent
By submitting an online contact request form, initializing a free system replacement quote, or dialing our Cookeville headquarters, you enter our direct field dispatch tracking network and provide explicit consent to receive SMS communications from Aloha Air Conditioning for:
- Logistical & Field Dispatch Coordination: Real-time scheduling confirmations, automated seasonal maintenance reminders, NATE-certified technician arrival updates, and urgent dispatch notifications.
- Technical Asset Delivery: Digital delivery of indoor air quality checklists, static pressure metrics, video diagnostic summaries, written options proposals, and electronic invoices.
- Account Support: Secure links to access third-party financing modules, Kahuna Club profile tracking, and manufacturer equipment registration logs.
- Opt-Out Control: You retain absolute authority to terminate mobile alerts at any time by replying STOP. Standard message and data rates apply.
3. Professional Standards, NATE Certification & Licensing
Aloha Air Conditioning operates as a premier family-owned mechanical contracting entity under active TN License #: 66690. Led by a second-generation repairman, our technicians maintain mandatory NATE certification and undergo continuous safety training. All installations, heat pump retrofits, and electrical configurations conform strictly with the International Mechanical Code (IMC), Tennessee state statutory regulations, local municipal codes, and EPA Section 608 guidelines for proper chemical refrigerant handling.
4. Middle Tennessee Logistical Transit & Environmental Factors
While we strive for excellence and exemplary customer care on every project, Aloha Air Conditioning is legally exempt from project delays, structural standby fees, or timeline deviations caused by:
- Heavy transit or routing bottlenecks unique to Middle Tennessee corridors (including I-40, Highway 111, US-70, and local metropolitan routes).
- Severe regional weather variables (including severe convective thunderstorm lines, high-velocity wind events, localized flooding, or unexpected deep winter freezes) that make high-voltage roof or outdoor component work physically unsafe for technicians.
- Delays induced by the state-mandated utility tracking network (Tennessee 811).
5. Existing Thermal Substrates & Air Duct Cleaning Disclaimers
Our professional duct cleaning and indoor air quality services utilize calibrated suction and mechanical agitation to clear dust, mold spores, and allergens. Property owners acknowledge that executing these cleaning sequences on old, brittle, or sub-standard flexible ducting can reveal pre-existing degradation or insulation failures executed by uncertified entities in the past. Aloha Air Conditioning disclaims structural liability for the failure or collapse of duct systems fundamentally deteriorated prior to our arrival.
6. Limitation of Liability
To the maximum extent permitted by Tennessee statutory provisions, the aggregate civil liability of Aloha Air Conditioning for any mechanical omission, installation variance, or contractual dispute shall not exceed the actual aggregate financial sums paid by the client under the specific service invoice. We assume no civil liability for pre-existing toxic mold growth, structural settling under heavy outdoor condenser pads, or secondary property water damage caused by unmaintained condensation lines that occurred prior to our technical mobilization.